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Community Lab welcomes creative thinking, problem-solving, and most importantly, a vision for change. Our ambition is to combine technology and content with systems thinking to build better worlds — worlds where citizens are empowered from the bottom-up, power structures are re-jigged in entirely new configurations, and digital experiences are built around ethical practices that seek to right the wrongs of Silicon Valley playbooks.

The Proposition Manager will play a vital role in shaping and realising this vision. We’re looking for a generalist who is open to learning new skills and enjoys harmonising the needs of multiple stakeholders in the design, build and maintenance and both technical products and operational processes.

The role involves listening to citizen needs, working with clients to evolve the platform, managing development sprints, liaising with our designers, reporting analytics, and collaborating with the Business Development Manager - Filled to align day-to-day tasks with Community Lab’s big picture vision.

<aside> 🐣 Imagine a Product Manager has a baby with a Project Manager and that baby was raised by an Account Manager who had an affair with a Community Manager.

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Responsibilities of a Proposition Management at Community Lab:

• User-facing
• Client-facing
• Developer-facing
• Design-facing
• Sales-facing

User-facing

Listening to users of the platform and hosting user testing sessions to gather feedback and understand their needs. This is mainly about improving their experience - what do they struggle with and how can you use this information to inform the development pipeline?

Client-Facing

Listening to clients of the platform to understand their needs. This is a combination of:

• Improving user experiences. i.e. the client has already done part of the ‘User-facing’ job for you - it’s your job to reassure them that Community Lab is going to do something about it.
• Identifying which feature requests are most important to the client. How timely are certain requests? Are they mission critical? How do we prioritise client requests against resource constraints?
• Reporting usage data to clients. A big part of this involves suggesting strategies and levers for improvement.

Developer-Facing

Working closely with our technical developers to plan development sprints, manage tickets during a sprint, conduct User Acceptance Testing (UAT) during sprints, provide feedback on any issues, repeat UAT/QA, etc. A strong attention to detail is critical for this part of the role.